Privacy Policy
Hidden Gem Barbados ("we," "our," or "us") respects your privacy. This policy explains what information we collect when you visit our website or make a reservation, how we use it, and the choices you have.
Information We Collect
We may collect information you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Reservation details such as arrival/departure dates, room preference, and special requests
- Payment information, processed securely through our booking and payment providers — we do not store full card details on our own servers
- Messages you send us via our website, email, or WhatsApp concierge line
We may also collect limited technical information automatically, such as browser type and general usage data, to help us understand how visitors use our site.
How We Use Your Information
We use the information we collect to process and manage reservations, communicate with you about your stay, respond to inquiries, personalize your experience, and improve our website and services.
Sharing of Information
We do not sell your personal information. We may share information with trusted third parties who help us operate our business — such as booking platforms, payment processors, and email or messaging providers — solely for the purpose of delivering our services, or where required by law.
Cookies
Our website may use cookies and similar technologies to support basic site functionality and to understand how visitors use the site. You can adjust your browser settings to limit or block cookies if you prefer.
Data Security
We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure. We encourage you to contact us directly if you have concerns about the information you've shared with us.
Your Rights
You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to any legal or contractual obligations we may have to retain certain records.
Contact Us
If you have questions about this Privacy Policy, please reach out to us at hiddengembarbados@gmail.com or +1 (246) 833-4446.
This page is provided as a general privacy notice for guests of Hidden Gem Barbados and does not constitute legal advice. We recommend periodic review by a qualified professional to ensure it meets all applicable legal requirements for your jurisdiction.