Privacy Policy

Hidden Gem Barbados and The Patio Bar & Bites respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our websites, make a room reservation, book a dining experience, contact us, stay with us, dine with us, attend an event, use our concierge services, interact with our advertisements, or communicate with us by phone, email, WhatsApp, social media, Google Business Profile, online forms, booking platforms, or our digital guest services.

For the purpose of this Privacy Policy, “Hidden Gem,” “The Patio,” “we,” “our,” or “us” refers to Hidden Gem Barbados and The Patio Bar & Bites, located at #2 Inch Marlow, Christ Church, Barbados BB17122.

Information We Collect

We may collect personal information such as your name, phone number, email address, WhatsApp number, reservation details, room booking details, arrival and departure dates, dining preferences, payment confirmations, event details, special requests, dietary notes, concierge requests, housekeeping requests, communication history, and information submitted through our websites, reservation forms, guest tablets, booking platforms, or social media pages.

How We Use Your Information

We use this information to manage room reservations, dining reservations, guest stays, private events, food and beverage requests, airport transfers, concierge services, housekeeping requests, guest communications, payments, invoices, customer service, post-stay follow-up, reviews, marketing, advertising, legal compliance, and business operations.

We do not sell customer personal information.

How Information May Be Collected

Information may be collected through our direct websites, Google Business Profile, WhatsApp, email, phone, social media, online forms, reservation pages, guest concierge systems, and third-party booking platforms such as online travel agencies or property management tools. These third-party platforms may also process your information under their own privacy policies.

Payments

Payments may be processed through third-party payment providers, banks, reservation systems, invoicing tools, or booking platforms. We do not intentionally store full credit card numbers on our websites. We may retain limited transaction records, receipts, invoices, deposit confirmations, and payment records for business, accounting, tax, legal, and dispute-resolution purposes.

Advertising & Analytics

We may use advertising and analytics tools, including Google, Meta, Instagram, Facebook, and similar platforms, to understand how visitors find and interact with our websites, ads, reservation pages, and promotions. Our websites may use cookies, pixels, tags, analytics tools, or similar technologies to improve performance, measure advertising results, and understand visitor behavior.

Sharing Information with Third Parties

We may share limited information with trusted third-party service providers only when necessary to operate our business, provide services, process bookings or payments, communicate with guests, manage advertising, comply with legal obligations, or improve the guest experience. These providers may include booking platforms, payment processors, website hosts, email and messaging tools, analytics and advertising platforms, accounting providers, legal advisors, technology contractors, and government or regulatory bodies where legally required.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. Access to guest and customer information is limited to authorized team members and service providers who need the information to perform their duties. However, no website, email, payment system, messaging platform, or online service can be guaranteed to be completely secure.

Data Retention

We keep personal information only for as long as reasonably necessary for reservations, guest service, dining service, event management, accounting, tax records, legal compliance, business administration, marketing where permitted, dispute resolution, and security.

Your Rights

Depending on applicable law, you may have the right to request access to personal information we hold about you, ask us to correct inaccurate information, request deletion where legally permitted, object to certain uses of your information, withdraw consent for marketing communications, or ask questions about how your information is collected and used.

Third-Party Platforms

If you communicate with us through WhatsApp, social media, Google, online travel agencies, or other third-party platforms, those platforms may also process your information according to their own privacy policies. We encourage you to review the privacy settings and policies of any third-party platform you use.

Our websites and services may contain links to third-party websites, menus, payment providers, booking platforms, maps, social media pages, or other services. We are not responsible for the privacy practices, content, or security of third-party websites or platforms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, websites, technology, legal obligations, or privacy practices. The updated version will be posted on our website with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or to make a privacy-related request, please contact: